We hope that you love your products from us but understand sometimes things just don’t fit into your lifestyle like you hoped for so we try and make returns easy for you.
Once a label is printed the item is shipped and we cannot cancel or refund the purchase until we receive it back. Many times we pack and ship items very quickly after getting your order so please reach out with any questions before placing your order.
You may return new, unused items within 30 days of delivery for a full refund (minus our original shipping fees to you if your order qualified for free shipping as well as your shipping fees if you paid) for any reason with the buyer responsible for return shipping fees. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please reach out to us for anything you are returning, and let us know why so we can help you.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
At this time we are only shipping to the United States and Canada.
Most items will be shipped within three to five business days though usually much sooner. If you have any questions before or after your purchase reach out and I will be happy to give you my next shipment day.
Made To Order Items
If you are purchasing a made to order item we will let you know current lead time, and shipping will also be included in the total amount. Contact us and we will be happy to make the bag of your dreams or add monogramming to any product where it is feasible. Unfortunately due to the nature of made to order items we cannot accept returns on them unless it is due to shipping damage or an error on our part. We will work with you to make you happy with your purchase every step of the way.
Made to order items require allot of communication and time on both our parts to get you the best product available. Please be prepared to answer allot of questions and to approve design photos quickly to ensure a timely experience.
All custom order work must be paid for in advance to begin the process and is non refundable except for the above reasons.
If I have not taken money in advance please be patient with me and ask for lead times, I am a one man shop with allot going on to keep the business running and appreciate everyone more than words can describe, time is not always on my side.
Custom orders are not buying the rights to certain prints or configurations they are just making them happen. If you would like the exclusive only one of its kind I unfortunately can not accommodate such requests.
Our Tough as Canvas Guarantee on our Brand!
We make our items tough, but if any defects in our materials or construction are found we will repair or replace the item! We cannot guarantee we will always have the same fabric color or the exact hardware but we will work with you to make you happy. If anything breaks from normal use within the first thirty days send it back and we will fix it for free and return it to you at our cost. After the first thirty days if it was our materials or construction that failed we will stand behind them and fix them for free with the buyer paying the return shipping. If it was due to accident, normal wear, or using the item other than described we will be in contact about repair costs (if any) and require the buyer to pay shipping both ways.
We make our items tough and dependable so we will always work with you to make sure you are happy with your purchase.
Unlike retail stores we will also work with you to repair and mend items due to accidents, and normal wear and tear for a small repair fee. You pay shipping to and from, and once we get the item we will let you know what we can do to bring life back to your item. Contact us with any repair work you would like done.
We cannot guarantee or control the quality of other manufacturers items we offer. We offer them as a lower cost alternative to our in house made heavy items but we will do our best to inspect every item before it leaves our store. If something does break and you would like it repaired reach out to us and we will work with you. If we didn’t trust the items we are selling we wouldn’t offer them and we want all of our customers to know we are the place to go for your outdoor gear that stands behind what we offer.